Zero False Positive Guarantee
We built StatusFox to end alert fatigue. If we send you a false alarm, we'll make it right.
What This Guarantee Covers
Most uptime monitors cry wolf. We don't think that's acceptable. If you receive a downtime alert from StatusFox during your first 30 days as a paying customer and the alert turns out to be a false positive (as defined below), we will credit your account with 3 months of Pro at no charge.
How We Define a False Positive
A false positive is an alert that meets all three of the following criteria:
- StatusFox sent you a downtime or degraded alert through any channel (email, Slack, Discord, or webhook) for one of your monitored endpoints.
- At the time the alert was sent, the endpoint was fully reachable and returning the expected response from all major geographic regions.
- The alert was not caused by any of the excluded scenarios listed in the next section.
What Doesn't Count as a False Positive
These are real issues on your end, not monitoring errors. They don't qualify under this guarantee:
- Partial or regional outages. Your endpoint was down in at least one of our monitoring regions, even if it worked fine from others.
- Intermittent failures. Your endpoint returned errors, timeouts, or unexpected status codes during the check window, even if it recovered before you had a chance to look.
- DNS or certificate problems. Expired or misconfigured TLS certificates, DNS changes that haven't propagated yet, or DNSSEC validation failures.
- Rate limiting or IP blocking. Your server blocked or throttled requests from our monitoring IPs.
- Unconfigured maintenance. You had planned downtime but didn't set up a maintenance window in StatusFox.
- Slow responses. Your server took longer than the timeout threshold you configured, even if it eventually responded.
- Content mismatch. Your endpoint returned HTTP 200 but the response body didn't match the keyword or content check you set up.
- Broken integrations. StatusFox generated the alert correctly, but it didn't reach you because of a misconfigured webhook or notification channel on your side.
How to File a Claim
If you believe you received a false positive alert, here's what to do:
- Email support@statusfox.app within 7 days of receiving the alert.
- Include the alert ID (you can find it in the alert email or your dashboard) and a short explanation of why you think it was a false alarm.
- Our team will check the internal monitoring logs. If the alert qualifies as a false positive under the definition above, we'll apply the credit to your account within 5 business days.
Limitations
- This guarantee covers the first 30 days after your first paid subscription starts.
- The credit is 3 months of the Pro plan, applied directly to your account. It can't be transferred and has no cash value.
- Each account can file one claim under this guarantee.
- We may update or end this guarantee for new customers with 30 days' notice. If you've already filed a claim, it will be honored under the terms that were active when the alert was sent.
Effective April 10, 2026